FREE shipping on all orders over $50 babes, because you totally deserve it!!! $50

FAQ's

Do You Have A Storefront?

Yes we do! You can ALWAYS shop online from the comfort of your home and PJ's, but if you are local or just visiting, please visit our storefront location at 5279 Whittlesey Blvd suite 200, Columbus GA,31909. We are always happy to meet a new face and help you in any way we can. Please see our Location and Hours page for additional info.

 

Can I Pick Up In-Store After Buying Online?

Absolutely, (please see our Location and Hours page for additional info) as soon as you place an online order we will immediately prepare it for pick up. During the online check out process you can choose between shipping or in-store pick up. During normal business hours your order will be ready within a few minutes for pickup.

 

Tell Me How Shipping Works?

We LOVE to ship our amazing styles to those not living locally. We offer FREE ground shipping on ALL orders over $50 before tax, and $5 shipping on all others. As soon as your order is placed you will receive a confirmation email about your order. We ship all orders within 48hrs of them being placed during normal business hours, excluding weekends. As soon as we ship your order you will receive an email confirming order fulfillment, along with your shipping info and tracking. Please be mindful during checkout that you are choosing the correct option, either shipping or in-store pickup. Please visit our Returns and Shipping page for more info about this.

 

What If I Need To Return An Item?

We get it, sometimes an item just doesn't work out. We will gladly return an item for store credit ONLY within 15 days of purchase, we do not issue refunds.Returns will ONLY be accepted if they meet all of our return criteria. Sale items over 20% OFF, are considered FINAL SALE and not eligible for return or exchange. Flash Sales,Holiday Sales and any other promotional sales are FINAL SALE. All accessories, leggings, bralettes, and bodysuits are not eligible for returns. Please visit our Returns and Shipping page for more info about this.

 

Can I Call The Store To Order?

You can call us anytime during business hours to place an order with one of our Lula and Mae girls and ask any questions you need! 706-610-6395

 

What Size Do I Need?

Please check out our sizing page for more info, but generally all of our styles have a TTS ( true to size) fit, but keep in mind that many brands fit differently and we do our best to describe the fit within our product descriptions. Give us a call at 706-610-6395 or email us at Contact@LulaAndMae.com for more questions and help with choosing your correct size.

 

Do You Have A Loyalty Program?

We do! We are so lucky and grateful to have so many loyal customers and to say "Thank You" we have a loyalty program that gives you FREE money for just shopping with us! With each $1 you spend you will earn 2 points, plus you also earn points for simply creating your account, as well as on special days like on your Birthday...cool right?! You can click on the little blue tab labeled "Lula and Mae Loyalty" from any of our website pages to create and access your account. These points can be earned , as well as used, in-store and online as long as you are using the same email for all purchases. Your email is how your points are tracked and saved. We also have an in-store loyalty stamp card, ask about it when making any in-store purchase! 

 

What Is Afterpay?

Afterpay is a company that makes shopping so much easier. You can buy and receive your item now, and pay later via 4 interest free installments. During the online checkout process Afterpay is listed as a payment option, when chosen you will be directed to their website to complete the needed information for using their service. Please refer to the Afterpay site at AFTERPAY.com for all of their buying criteria, and facts. We are proud to offer this awesome & convenient  buying service to our customers! Available online only.

 

 

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