FREE shipping on all orders over $75 , because you totally deserve it!!!

FAQ's

Store Location

Are You Hiring?

If you're interested in either a warehouse or sales position with us and over 18 years of age, please email your resume and availability to contact@lulaandmae.com.

Do you have a storefront?

Yes, we do! You can ALWAYS shop online from the comfort of your home and PJ's, but if you are local or just visiting, please come say Hi! and visit our storefront location at 5279 Whittlesey Blvd., Suite 200, Columbus, GA, 31909. We are always happy to meet a new face and help you in any way we can. For more information, check out our Location & Hours page.

Can I call the store to order?

You can call us anytime during business hours to place an order with one of our Lula and Mae girls and ask any questions you have, including questions about sizing. We also have a live chat feature right here on our website that you can use to ask one of our stylists any question during our business hours. Call us at 706-610-6395.

Can I pick up in store after buying online?

Absolutely! During the online checkout process, you have the option to pick up in store or ship.  All orders are processed as soon as possible, but always within 2 business days, and pickup orders are usually ready the same day!

Please see our full order pick up details here

See our Location & Hours page for additional information.

Shipping and Returns

How does shipping work?

We LOVE to ship our amazing styles to those who cannot visit us in store. We offer free shipping on all orders over $75 before tax. 

Please be mindful during checkout that you are choosing the correct option: either shipping or in-store pickup. Visit our shipping page for more information.

What if I need to return an item?

We get it, sometimes an item just doesn't work out.  We want you to be completely happy and we will do everything we can to help you achieve that.  

Please view our Return Policy for full details.  Once we receive your request we will manually approve and you'll be all set.  Of course, if there's any questions or issues, please don't hesitate to reach out to us.  

**Remember, that we only offer Store Credit for returns or Exchanges within 15 days of purchases or delivery.**

Go to our Returns page to start your return for exchange or store credit with step by step help.  

What if I believe that my package has been lost?

We recommend checking the package tracking number in the shipping email you received to see if your order is marked as delivered. Also, double-check your shipping address in your confirmation email to verify that it is correct. Finally, check to see if your package was placed inside your mailbox, near the back door of your home, or at your apartment building’s front office. If you tried all of these steps and still need assistance, then please contact us directly.

 

Sizing and Materials

What size should I buy?

We encourage you to check out our size chart. Generally, all of our styles have a TTS (true to size) fit. Keep in mind that many brands run differently and we do our best to describe the fit within our product descriptions and model info.

Give us a call at 706-610-6395 or reach out on social media during normal business hours for any sizing questions. We can also be reached after hours through email at Contact@LulaAndMae.com

How should I care for my items?

We absolutely recommend everyone carefully read each clothing tags where care instructions are printed. Our vendor brands differ on their care information, so please read each one individually. Generally speaking, we advise that cold water and hanging to dry is the best way to clean a garment if hand washing or dry cleaning is not explicitly recommended. If you decide to use a dryer, use the tumble dry on the lowest setting. Feel free to iron your clothing items using low heat as needed.

New Arrivals

How can I stay in the loop on your latest offerings?

Follow us on social media (Instagram, Facebook, TikTok, and Pinterest) to stay up to date! 

Payments and Financial Perks

What is Afterpay?

Afterpay is a company that makes shopping so much easier. You can buy and receive your item now, and pay later via 4 interest-free installments. During the online checkout process, Afterpay is listed as a payment option, when chosen you will be directed to their website to complete the needed information for using their service. 

Please refer to the Afterpay site at Afterpay.com for all of its buying criteria, and facts. We are proud to offer this awesome and convenient buying service to our customers! Available online only.

Do you have a loyalty program?

We do! We are so lucky and grateful to have so many loyal customers and to say "thank you" we have a loyalty program that gives you FREE money just for shopping with us! With each $1 you spend, you will earn points! You also earn points for simply creating your account, leaving a product review, following us on social media, as well as on special days like your birthday — cool, right?! You can click on the little pink tab labeled "Lula and Mae Loyalty" on the bottom right on any of our website pages to create and access your account, or from our main menu click on our page Lula and Mae Loyalty .

These points can be earned and used both in-store and online as long as you use the same email for all purchases. Your email is how your points are tracked and saved. We also have an in-store loyalty stamp card. Ask about it when making an in-store purchase!

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